Return and Exchange policy
Return, Exchange, and Refund Policy
At BIJOU NOOK may arise where you may need to return, exchange, or seek a refund for your order. To facilitate a seamless process, please read our Return, Exchange, and Refund Policy outlined below:
- Return Policy:
- Customers are eligible to initiate a return request within 48 hours of receiving the item.
- All returned items must be in their original condition, unworn, undamaged, and with all tags attached.
- Returns must be accompanied by the original invoice.
- Returns received after the specified time frame or without the original packaging and invoice may not be accepted.
- Exchange Policy:
- We offer exchanges for damaged items or if the received product does not match your order.
- To request an exchange, please contact us within 48 hours of receiving the item.
- Exchanges are subject to product availability. If the desired item is out of stock, a refund will be processed instead.
- Refund Policy:
- Refunds will be initiated for damaged items or if the received product is significantly different from what was ordered.
- If you are dissatisfied with your purchase for any reason other than damage or discrepancy, you may return the item(s) at your own expense for a refund.
- To qualify for a refund, the returned item(s) must meet the conditions outlined in our Return Policy.
- Refunds will be processed within 15 days of receiving the returned item(s) at our warehouse.
Return Process:
- Contact us within 48 hours of receiving the item(s) to initiate a return, exchange, or refund request.
- We will provide you with the necessary instructions and a return shipping address.
- Ensure that the item(s) are securely packaged with all tags and the original invoice included.
- Ship the item(s) back to us within the specified time frame.
Please note that return shipping costs for reasons other than damage or discrepancy will be the responsibility of the customer. We recommend using a trackable shipping method to ensure the safe return of your item(s).
For any further inquiries or assistance regarding our Return, Exchange, and Refund Policy, please feel free to contact us at bijounook558@gmail.com
BIJOU NOOK reserves the right to amend this policy at any time without prior notice.